Customer Reviews

These are some of the Customer reviews and ratings we have gathered over the years. Not everyone responds to the Questionnaires and Pond Plants Online has no control over their content. We just want you to know how pleased customers are with our company and our great customer service.

If ever there is a problem with an order we will provide how we rectified the problem and our follow up with customer.

Hello,

Yes, I received my order and am very happy with the plants. A pond
business in my town closed their store front a few years ago, & I've
managed to go without buying any plants or the floaters that I love
so much. Now that I've found you, I'm sure you'll hear from me again.

Thank You, Nancy McMullin

Today I received the 4 water lilies and 2 corkscrew rush plants that I ordered from you recently. I was delighted with how healthy and fresh they were. I will definitely be ordering from you in the future. On my original order, I had ordered some umbrella palms and dwarf cattails, and a few days later I remembered that we had revamped the pond and it can no longer accommodate tall bushy plants. I called and asked if it was possible to cancel those items, and the woman that took my call was very friendly and helpful in doing that for me. It was a pleasure doing business with you.

Thank you,

Barbara Waddell

Thank you, The plants arrived in fine shape, they are very healthy nice plants. I am excited to watch them grow.
Will order again. Good Luck with your business, Darleen Cox

Thank you for the excellent water lily plants. They came in fine shape and were well packed. If they don't grow it will be my fault. Thanks again and I will recommend your plants to my friend.
Always,
Cliff Berger
Plymouth, Indiana

PondPlantsOnline Order 817
Rating: Good
Comments:
Price Rating:Excellent
Shipping Options Rating:Good
Delivery Rating:Good
Ease of Purchase Rating:Good
Customer Service Rating:Good
Body:The plants arrived in excellent condition. The price and variety of plants offered are great. I will use this company again. However, I also ordered lead weights for the plant which were not included with my order...

Online Response: We mailed out the customers lead weights as soon as we received this comment. We also have listed our email address and contact information in bold for customers to make it easier to locate on the website.

Online Order 827
Rating: Good
Comments:
Price Rating:Good
Shipping Options Rating:Good
Delivery Rating:Good
Ease of Purchase Rating:Good
Customer Service Rating:Good
Body:Plants arrived packaged well and in good shape. Very pleasant to work with and very helpful. Will buy again!

Online Order 909
Rating: Excellent Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Body:

Online Order 1138
Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Body:Live plants alive promptly and in excellent condition

Online Order 2590
Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Good
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:Great service, great price, fast delivery. I was pleasantly surprised of the size and quality of the plants and have had no problems with the anacharis that I ordered, it is growing like a water weed. It was in great shape, and the stems averaged over 8"(some as long as 14"). I asked questions before the purchase, and received quick replies back. I would recommend anyone looking for good quality plants to check pond plants online out. I would gladly order from them again.

Online Order 1145
Rating: OK
Comments:
Price Rating:OK
Shipping Options Rating:Good
Delivery Rating:Good
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent

Online Order 1517
Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Body:

Online Order 1555
Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:I got an amazing deal on anacharis, and shipping was reasonable. The plants came fast, were in perfect condition, and were bigger than expected. My fish, frogs, and snails love their new hiding place!

Online Order: 2620
Rating: Good
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Good
Title:
Body:

Order: 2833
Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: OK
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Good
Title:
Body: Overall, I'm very satisfied with your store. What I really liked most was the quality of the plants themselves. The specimens :I received in this latest order were exceptionally healthy and attractive. I will not hesitate to make another order as soon as I can afford it comfortably.